Services
Accessibility work, described precisely
Every service below states what it covers and what it doesn't. Findings and statuses always attach to a defined scope, methodology, and date — never to a website "in general, forever."
Website Accessibility Audit
A structured assessment of your website or digital property against identified WCAG 2.2 Level AA criteria, combining:
- Automated testing — tooling such as axe-core-based scanners to catch machine-detectable issues quickly across the scope.
- Manual testing — expert review of structure, semantics, labels, contrast, focus management, and content that automation cannot judge.
- Keyboard testing — every in-scope flow operated without a mouse, checking for traps, skipped stops, and invisible focus.
- Screen-reader testing — evaluation with assistive technologies such as NVDA, JAWS, and VoiceOver; each report documents the environments actually tested.
- User-flow testing — the journeys that matter (search, forms, checkout, account) tested end to end.
- Component and template review — shared components audited once, mapped to everywhere they appear.
- Issue prioritization — findings ranked by user impact and remediation effort, with code-level recommendations and screenshots.
Limitations, stated up front. An audit covers the defined scope as of the testing dates. It does not cover pages, states, or content outside the scope; changes made after testing; or every combination of browser, device, and assistive technology. Automated testing alone does not establish WCAG conformance.
Remediation Commitment Program
For organizations formally beginning a remediation program that needs to be documented while it happens — not just after. Getting started is simple, and most of it happens in a single onboarding conversation:
- A signed agreement (we send it; you e-sign)
- A short intake questionnaire about your website
- An agreed list of what's covered — your pages and platform
- A point of contact on your side
- A remediation plan with milestones (we draft it with you)
- Staying in the program, with periodic status check-ins
Onboarding is deliberately lightweight, and the status is often issued the same day onboarding is completed. Programs are commonly structured as 12- or 24-month terms, so the documented commitment stays active — and the public record stays live — for the full period. The status cannot be purchased on payment alone: it is issued once the onboarding items above exist, and it remains valid only while eligibility is maintained. If a program is abandoned or the record would become misleading, the status is suspended, expired, or revoked — and the public record says so.
Accessibility Remediation
- Code-level remediation when access is provided — we fix markup, styles, scripts, and components directly. Supports Shopify, Wix, WordPress, Squarespace, Webflow, BigCommerce, and custom builds.
- Developer guidance when your team retains implementation control — precise, reviewable instructions per issue.
- Design-system guidance — fixing the source component so the fix propagates.
- Content remediation — headings, link text, alternative text, document structure, and plain-language corrections.
- Third-party component analysis — identifying barriers in embedded widgets and what can and cannot be controlled.
- Quality assurance and retesting — fixes verified with keyboard and screen readers before they're marked resolved.
Defined-Scope Retesting
After remediation, the agreed scope is retested using the stated methodology — keyboard and screen-reader testing included. The result is a dated retest report supporting the "Defined Scope Remediated and Retested" status.
Conclusions are limited to the exact scope and date tested. A retest says: these pages, templates, components, and flows, tested in these environments, against these criteria, on these dates. It does not extend to untested areas or to changes made afterward.
Evidence Package
Public component: the verification record — assessed domain, dates, defined scope, methodology, criteria, issue status summaries, milestones, retesting status, known limitations, report identifier, and a hash or identifier associated with the confidential report. Searchable at Verify a Record.
Private component: the full technical report — detailed findings, sanitized evidence, screenshots, and retest results. Provided to the client and, subject to the engagement terms, to authorized counsel, experts, insurers, regulators, mediators, or courts. Never published, and never inserted into the public record.
This structure lets an organization document remediation activity without publishing its proprietary codebase. The public record does not independently prove complete legal compliance — it documents work, dates, and status.
Ongoing Monitoring
Websites change; accessibility drifts. Monitoring engagements provide periodic automated scans plus scheduled manual checkups at an agreed frequency (commonly monthly or quarterly, set in the engagement), regression reports, and reassessment recommendations after material changes — new templates, redesigns, platform migrations, or significant feature launches.
Monitoring supports the "Ongoing Accessibility Monitoring" status. It does not mean no barriers exist, and it does not make future changes automatically accessible.
Accessibility Statement Services
We develop transparent accessibility statements that say what your organization actually does: the standard you target, the testing performed, known limitations, and a working feedback mechanism for users to report barriers — plus an internal process to respond. A statement that overpromises is worse than none; we write yours to be accurate.
Status badges
Badge designs and usage license
Original, accessible SVG badges — one per status. Every badge links to its public verification record.
Badge usage terms
- Badge artwork remains the property of NY Digital Accessibility.
- Clients receive a limited, revocable, nonexclusive, nontransferable display license — a time-limited badge license, not ownership.
- The badge may be displayed only for the approved organization and domain.
- It must link to the corresponding public verification record, which carries a unique verification ID.
- It may not be altered, recolored, or combined with other marks.
- It may not be described as a government certification or endorsement.
- It expires or requires review per the engagement term (commonly 12 or 24 months).
- It may be suspended or revoked if qualifying conditions are no longer met.
- It must be removed promptly after expiration, suspension, revocation, or termination of the license.
Pricing
We don't publish flat prices because no two scopes are alike. Pricing depends on website size, number of templates, user-flow complexity, technology stack, third-party integrations, audit depth, remediation responsibility, testing requirements, required timeline, reporting needs, and monitoring frequency.
Program fees compensate the work performed and the documentation maintained — they are not contingent on, and are not refundable based on, the outcome or resolution of any legal matter. Specific refund and cancellation terms are stated in each signed agreement.
Status records and badges are issued only after the applicable program criteria have been completed and documented. NY Digital Accessibility may decline, suspend, expire, or revoke a status when the record would otherwise become inaccurate or misleading. Payment alone never results in certificate issuance.