Documented accessibility action. Practical remediation. Clear evidence.

Automated testing, manual testing, keyboard testing, screen-reader testing, user-flow testing, and component/template review against identified WCAG 2.2 AA criteria — delivered as a prioritized issue list with code-level recommendations and screenshots. Every audit states its scope and its limitations.

It documents that an organization completed onboarding, defined a remediation scope, and entered an active remediation process. It does not represent completed remediation, WCAG conformance, government approval, or a guarantee of legal compliance.

No. A commitment status documents that a remediation program is underway. Conformance-related conclusions are only ever expressed for a defined scope, methodology, and date — and even then as an assessment against identified criteria, not a blanket guarantee.

No. We are a private, independent accessibility-services firm. No badge or record we issue is issued or endorsed by the U.S. government or any government agency.

No. We do not provide legal advice or legal representation, and engaging us does not create an attorney-client relationship. Legal questions belong with licensed counsel of your choosing.

No. No certificate, badge, or status record guarantees compliance with the ADA or any other law. Our records document defined work, dates, methods, and status — determinations about legal compliance are made by courts and regulators, not vendors.

No. Nothing prevents a person from making a complaint or filing a claim, and we do not control any claimant, attorney, lawsuit, settlement, or legal outcome. A record documents your organization's accessibility activity; what weight it carries in any dispute is for others to decide.

Yes. The public verification record contains scope, dates, methodology, status, and limitations — never source code, credentials, or private issue details. Detailed technical evidence stays in the private report, which can be shared with authorized parties under the engagement terms.

Organization name, assessed domain, verification ID, current status and record state, issue and review dates, defined public scope, standard and methodology, milestone summary, known public limitations, status history, and a channel for reporting barriers.

The exact pages, templates, components, content, functionality, test environments, criteria, and dates an engagement covers. Findings and statuses apply to that scope only — not to pages we never tested or changes made after testing.

No. Automated tools catch a subset of issues and miss many others. Manual review — keyboard, screen readers, structure, flows — is required, and even a full audit is an assessment against identified criteria as of a date, not a permanent guarantee.

WCAG 2.2 Level AA is our default reference standard. Engagements identify the specific criteria assessed.

Often the same day onboarding is completed. Onboarding is deliberately lightweight: a signed agreement, a short intake questionnaire, an agreed list of what's covered, a point of contact on your side, and a remediation plan we draft with you. Once those exist, the status and badge are issued and the public record goes live. What can't happen is issuance on payment alone with no defined program — that would make the record meaningless for everyone who relies on it, including you.

Statuses are time-limited — most programs run on 12- or 24-month terms, set in the engagement. Each record shows its issue date and its review or expiration date, and expired records are marked as expired rather than deleted.

Changes after testing can introduce new barriers, and conclusions do not extend to content or code we haven't reviewed. Material changes call for reassessment; ongoing monitoring exists precisely for this.

Yes. If qualifying conditions are no longer met — for example, a remediation program is abandoned or a record would otherwise become inaccurate or misleading — we may decline, suspend, expire, or revoke a status. The public record reflects the change.

Yes, subject to the engagement terms. Detailed reports can be provided to the client's authorized counsel, experts, insurers, regulators, mediators, or courts through the client's authorization.

Our testers work with screen readers such as NVDA, JAWS, and VoiceOver, alongside keyboard-only testing. Each report documents the environments actually tested — we do not claim compatibility with every assistive technology in every circumstance.

Email remediation@nydigitalaccessibility.com. For client sites, each verification record lists the reporting channel. We also help organizations set up their own accessibility statement and feedback process.

By website size, number of templates, user-flow complexity, technology stack, third-party integrations, audit depth, remediation responsibility, testing requirements, timeline, reporting needs, and monitoring frequency. You receive a scoped proposal after we review your request — we do not publish one-size-fits-all prices, and payment alone never results in a status record.

Refund and cancellation terms live in each signed agreement, but the principle is consistent: fees pay for work performed and documentation maintained — audits run, fixes made, records kept current — not for any legal outcome. The resolution, settlement, or dismissal of a complaint or lawsuit doesn't undo that work, so it isn't grounds for a refund.

Yes. NY Digital Accessibility remains an independent technical provider in every engagement. Engaging us does not affect the legal claims themselves, and we do not provide legal advice — your counsel directs the legal side while we do the technical work and document it. Do not send confidential legal materials through the public form; if counsel needs to coordinate, we will arrange an appropriate channel.