Documented accessibility action. Practical remediation. Clear evidence.

Automated testing (WCAG 2.1 Level AA rules), manual testing, keyboard testing, screen-reader testing, user-flow testing, and component/template review against identified WCAG 2.2 Level AA criteria — delivered as a prioritized issue list with code-level recommendations and screenshots. Every audit states its scope and its limitations.

It indicates that an organization has completed onboarding, that a remediation scope has been defined, and that remediation is under way. It does not represent completed remediation, and it expires 120 days after filing unless a retest is filed.

No. It documents that a remediation program is underway. Conformance-related conclusions are only ever expressed for a defined scope, methodology, and date — and even then as an assessment against identified criteria, not a blanket guarantee.

No. We do not provide legal advice or legal representation, and engaging us does not create an attorney-client relationship. Legal questions belong with licensed counsel of your choosing.

No. No record, badge, or report makes a determination of compliance with the ADA or any other law, and none guarantees it. Our records document defined work, dates, methods, and status — determinations about legal compliance are made by courts and regulators, not vendors.

No. Nothing prevents a person from making a complaint or filing a claim, and we do not control any claimant, attorney, lawsuit, settlement, or legal outcome. A record documents your organization's accessibility activity; what weight it carries in any dispute is for others to decide.

Yes. The public record contains scope, dates, methodology, status, and limitations — never source code, credentials, or private issue details. Detailed technical evidence stays in the private report, which can be shared with authorized parties under the engagement terms.

Organization name, assessed domain, record ID, current status and record state, filing and review dates, defined public scope, standard and methodology, milestone summary, known public limitations, status history, and a channel for reporting barriers.

The exact pages, templates, components, content, functionality, test environments, criteria, and dates an engagement covers. Findings and statuses apply to that scope only — not to pages we never tested or changes made after testing.

No. Automated tools catch a subset of issues and miss many others. Manual review — keyboard, screen readers, structure, flows — is required, and even a full audit is an assessment against identified criteria as of a date, not a permanent guarantee.

We test against WCAG 2.2 Level AA and document conformance against WCAG 2.1 Level AA, the version the DOJ Title II rule and ADA settlements cite. Engagements identify the specific criteria assessed.

When the program begins: at checkout for the fixed-price program, or once the agreement is signed for a scoped engagement. At that point the record is entered in the registry, in the "Remediation on record" state, and the registry badge becomes available to display. Onboarding is deliberately lightweight — a short intake questionnaire, an agreed list of what's covered, a point of contact on your side, and a remediation plan we draft with you — and is often completed the same day. A record never reaches "Verified" on payment alone: that requires a retest of the defined scope that passes.

Statuses are time-limited — most programs run on 12- or 24-month terms, set in the engagement. Each record displays the date it was filed and the date by which it must be reviewed or renewed; a record that expires is shown as expired and is not removed.

Changes after testing can introduce new barriers, and conclusions do not extend to content or code we haven't reviewed. Material changes call for reassessment; ongoing monitoring exists precisely for this.

Yes. If a remediation program is abandoned, or a record would otherwise become inaccurate or misleading, we correct the record, allow it to expire, or withdraw it. The change, and the record's earlier history, remain visible in the registry.

Yes, subject to the engagement terms. Detailed reports can be provided to the client's authorized counsel, experts, insurers, regulators, mediators, or courts through the client's authorization.

Our testers work with screen readers such as NVDA, JAWS, and VoiceOver, alongside keyboard-only testing. Each report documents the environments actually tested — we do not claim compatibility with every assistive technology in every circumstance.

Email remediation@nydigitalaccessibility.com. For client sites, each public record lists the reporting channel. We also help organizations set up their own accessibility statement and feedback process.

By website size, number of templates, user-flow complexity, technology stack, third-party integrations, audit depth, remediation responsibility, testing requirements, timeline, reporting needs, and monitoring frequency. You receive a scoped proposal after we review your request — we do not publish one-size-fits-all prices, and payment alone never results in a Verified record.

Refund and cancellation terms live in each signed agreement, but the principle is consistent: fees pay for work performed and documentation maintained — audits run, fixes made, records kept current — not for any legal outcome. The resolution, settlement, or dismissal of a complaint or lawsuit doesn't undo that work, so it isn't grounds for a refund.

Yes. NY Digital Accessibility remains an independent technical provider in every engagement. Engaging us does not affect the legal claims themselves, and we do not provide legal advice — your counsel directs the legal side while we do the technical work and document it. Do not send confidential legal materials through the public form; if counsel needs to coordinate, we will arrange an appropriate channel.